Dear @recruitermixer,
We appreciate your feedback and we are currently investigating your escalation.
It seems like there was miscommunication caused by the fact that we were using a different ticketing system at the time of your previous messages.
Unfortunately, your tickets haven’t reached us.
Following WordPress.org Commetctial Products rules (please see more information over this link: https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products), we are not able to share more details with you here, but we are more than happy to further assist you and resolve your case!
We’ve sent your way an e-mail with more information accordingly and will be looking forward to your reply!
Hope this makes sense! Let us know if you have any questions!
Best,
Plamen